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Delivery & Returns


COVID-19 UPDATE

ESTONIA Shipping: Currently, there have been no major changes to the way we dispatch or ship our orders. Some customers may experience slightly longer delivery timescales due to the exceptionally high volume of post and COVID-19 measures put in place in local mail centres and delivery offices.

International Shipping: Due to COVID-19, delays should be expected. Many countries have implemented special measures to combat the spread of COVID-19, especially for signature service to maintain social distancing.


Delivery
Standard Delivery (ESTONIA only)
2-3 business days
Itella Smartpost or Omniva parcel locker services 2.50€
FREE on orders over 70€
International Delivery
5+ business days
via Estonian National Postal services to selected countries (see below) from 7.95€
FREE on orders over 150€

 

Most of our items are dispatched within 1-3 business days after ordering. Some products might have a longer lead time. If so, you'll find relevant information about it on the individual product page.

Domestic delivery in Estonia is sent via Itella Smartpost or Omniva parcel locker services and your order will usually arrive 1-3 business days after dispatching.

International deliveries via Omniva (Estonian national postal service provider) and your national delivery service can take significantly longer. See our International Delivery guide below for more information.

 

 

Yes. We offer free delivery on all Estonian orders over 70€ and on international orders over 150€.

 

 

Yes! Find more information in the international delivery section below.

 

 

For orders within Estonia we don't send the tracking information, since orders usually get delivered within 2-3 days since dispatch. But if you haven't received your order within that time, please contact us for further information.

With international Tracked & Signed deliveries your tracking information will be sent in the shipping confirmation once your order has been dispatched. Keep in mind that it might take some time for the tracking information to become available.

 

 

If your order has't yet left our studio, we are able to amend your shipping address. Please email studio@mariseger.com and we can help!
Unfortunately, once your order has left our studio we aren't able to amend your shipping address.

 


International Delivery
Europe zone 1
Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden, Iceland, Norway, Switzerland, Bulgaria, Czechia, Greece, Hungary, Latvia, Lithuania, Malta, Moldova, Poland, Romania, Slovakia, Slovenia, Croatia, Cyprus, United Kingdom, Belarus, Ukraine
Tracked & Signed delivery via Omniva (Estonian National Postal service) and your national postal service 7.95€
FREE on orders over 150€
Europe zone 2
Albania, Andorra, Armenia, Bosnia & Herzegovina, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Isle of Man, Jersey, Liechtenstein, Mayotte, Monaco, Montenegro, North Macedonia, San Marino, Serbia, Turkey, Vatican City
Tracked & Signed delivery via Omniva (Estonian National Postal service) and your national postal service 8.95€
FREE on orders over 150€
World
United States, Mexico, Canada, most of Central and South America, Russia, Japan, Australia, New Zealand
Tracked & Signed delivery via Omniva (Estonian National Postal service) and your national postal service 8.95€
FREE on orders over 150€

 

If you are an international customer (from outside EU for example), you may need may to pay customs or VAT charges and a handling fee in the receiving country before you can claim your parcel. These charges will depend on the country your order has been sent to and the value of the item. Please check with your country’s customs and border control for more info on this. Studio Mari Seger cannot be held responsible for any charges incurred when importing items into your country.

 


Returns & Repairs

 

Changed your mind? No problem, you can return your items up to 30 days after you receive them for a full refund or exchange. Items must be in the same condition as received and in their original packaging.

Please send us an email at studio@mariseger.com to discuss your return. Don't send anything back before reaching out to us to confirm the return.

 

 

We want you to be completely happy with your purchase so if something isn't quite right we're happy to exchange it for you.

Please email us at studio@mariseger.com to discuss your exchange.

 

 

We want you to enjoy wearing your Studio Mari Seger jewelry for as long as possible and we will attempt to repair it, free of charge, for as long as you own it. Please note, it is not always possible to repair your jewellery, depending on the level of damage, or the age of the piece. Always email us first before sending your piece for repair to make sure we can.

If you have had your jewellery for longer than 3 months, we may ask you to cover the cost of returning your jewellery safely to you. However, if the item needs repairing due to mistreatment or accidental damage, while we are happy to try and repair it, you will need to cover all postage costs.

Email studio@mariseger.com to arrange your repair.

 


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