FAQs


Which payment methods are available at www.mariseger.com?

You can pay for your order via Estonian bank-links or Paypal.
Soon we will add regular credit/debit card payments as well. ;)


When will my order be shipped?

Most of our products are made-to-order, which means that they will be finished and processed for shipping after an order is placed and the payment is received. 
The processing time is usually up to 1-2 business days, if not stated otherwise in the product description.

If we can't fulfill your order in that timeframe, we will contact you.


Do you accept international orders?

Yes, we do! But if you can't find your country in the shipping options, please contact us via studiomariseger@gmail.com.


When will my order arrive?

Region Order processing time Delivery time
Estonia up to 1-2 business days within 2-3 days
Europe up to 1-2 business days 5-12 business days

These delivery times are estimate. In reality the time of arrival may vary depending on the country and the availability of postal services. Note that some holidays for example might influence the shipping times.


Will my parcel be charged additional duties and fees?

Orders being placed for delivery outside of the EU may be subject to customs charges or import duties which are levied by the importing country at the time the delivery arrives in your country.
These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot advise what the cost may be (customs policies and import duties vary widely from country to country).


What postal services do you use for shipping?

 • Estonian orders are sent via SmartPost parcel services.
 • International orders are sent via registered Estonian national postal services.


Can I track my order?

Yes, we will send you the tracking information when we have shipped your order.

 

I can't find an answer.

If you can't find an answer to your question here nor in the policies which you can find in the footer of the website, then please contact us at studiomariseger@gmail.com.